“Heart
Grade” service discipline of Sunergy solar
energy:
double “100 percent”, three “free”, four “never”:
◆ Double
“100 percent”: Install
and debug the product for customers at 100
percent; guarantee reliable service quality
at 100 percent.
◆ Three
“free”: Install
and debug the products for customers and provide
technical consultation for free; change spare
and accessory parts within one year for free;
drop in to provide maintenance within three
years for free.
◆ Four “never”:
Never smoke or have dinner in the customers’
home;
Never affect the environment of customers’
home when making installation or maintenance;
Six elements
of “Heart Grade” service
Register information, telephone appointment,
wear shoe covers, drop in on time, treat
customers with civility;
Be patient and careful, make clear situation,
solve the problem, demonstrate operation,
clean the machine, clear up the site. |
